When using Midland IT Support’s services, you may be asked to supply information relating to yourself or your organisation including, but not limited to, company name, contact name, email address, physical address, phone number, business size, details of your technology systems, etc.). This information is used to help us provide you with the best and most complete service (for instance by assigning the most appropriate engineer to tend to a specific problem).
Midland IT Support uses information for several general purposes. For example, certain information is sometimes required for Credit Approval of account terms, or for processing payments using credit cards, personal cheques, or fund transfers from your bank account. Other types of information may be used in a statistical form for the development of marketing initiatives (for instance, information on how you found out about Network Overdrive).
We also ask that you provide an email address so that we can obtain feedback on our services, promote our products and services, notify you of technology developments, and in particular, let you know about new security alerts and viruses. If at any stage, you decide you do not want to receive these notifications, you can contact our Client Support.
At times, it may be necessary for Midland IT Support to employ a third party contractor to perform services on our behalf. In these cases, we will request your verbal consent to disclose the information required by the appointed third party company to perform their services. Except where required by law, we will only disclose information under these circumstances.
Midland IT Support is not involved in the selling, trading or alternative unauthorized use of personal information. We promise that we will not pass on your personal details to any other organizations
If you choose not to provide any information about yourself or your organisation, Midland IT Support may not be able to provide you with the complete service you require.
It is agreed and understood that when employing the services of Midland IT Support, we may have both remote and/or onsite access to your computer systems. These privileges are used solely used for the purposes of maintaining, troubleshooting or configuring systems as required.
Midland IT Support employs strict guidelines to protect our clients’ privacy and data is stored in password-controlled servers with limited access. All employees sign confidentiality agreements upon commencement of their employment (to ensure security for both the clients’ and company’s data). Your personal information is never shared outside the company without your permission, except under conditions explained above.
Midland IT Support will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.
The information contained on this web site is provided “as is” and without warranties of any kind, either express or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. Neither Midland IT Support nor its officers, directors or representatives, shall be liable for damages, including special and consequential damages, arising out of or in connection with the use of this site.
All Web site design, text, graphics and the selection and arrangement thereof is the property of Midland IT Support. Except as provided by agreement between Midland IT Support and authorized entities and individuals, the use of materials on this Web site without the prior written permission of Midland IT Support is strictly prohibited.
Questions regarding this Statement or the practices of this Site should be directed to Midland IT Support Security Administrator by e-mailing such questions to firstname.lastname@example.org.